Privacy Policy

Elles Pampered Pooches Ltd

Premium dog grooming · Caister-on-Sea

ellespamperedpooches.co.uk · ellespamperedpooches@hotmail.com · 07756 448936

This Privacy Policy explains how we collect, use and look after your personal information when you use our website, contact us, or book a grooming appointment. We comply with UK GDPR and the Data Protection Act 2018.

Who we are

Elles Pampered Pooches Ltd is the data controller for the personal information we hold about you.

Company number: 16496666

Contact: ellespamperedpooches@hotmail.com · 07756 448936

What information we collect

We may collect:

• Your name, email address, phone number and postal address

• Your dog’s name, breed, age, and any health or behavioural details you share with us

• Appointment and booking history

• Messages you send us (website forms, email, phone, social media)

• Basic technical data when you visit our website (for example IP address, browser type, and pages viewed), via our website host or analytics tools if enabled

We only collect what we need to run the business and look after your dog safely.

How we use your information

We use your information to:

• Take and manage bookings

• Contact you about appointments, cancellations, or follow-ups

• Provide a safe, suitable groom for your dog

• Reply to enquiries

• Improve our website and services

• Meet legal or insurance requirements where necessary

Lawful bases

Depending on the situation, we rely on:

• Contract — to provide the grooming services you book

• Legitimate interests — to run and improve the business, and keep service records

• Consent — where you opt in to marketing (you can withdraw anytime)

• Legal obligation — where the law requires us to keep or share information

Sharing your information

We do not sell your personal data. We may share information with trusted service providers who help us operate (for example website hosting such as Squarespace, email, or booking tools), professional advisers or insurers if needed, and authorities if the law requires it. Anyone we use must keep your information secure and only use it for the agreed purpose.

How long we keep it

We keep booking and contact details for as long as needed for our services, records, and legal requirements, then delete or anonymise them when no longer needed.

Your rights

Under UK data protection law you can ask us to access, correct, delete (in certain cases), restrict or object to use of your data, and receive a copy where applicable. To exercise these rights, email ellespamperedpooches@hotmail.com. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies and our website

Our website may use cookies or similar tools that are necessary for the site to work, and optionally analytics cookies if enabled. You can control cookies through your browser settings.

Children

Our services are for adult customers booking on behalf of their pets. We do not knowingly collect data from children.

Updates

We may update this Privacy Policy from time to time. The version on our website is the current one.

Contact

ellespamperedpooches@hotmail.com · 07756 448936